Frequently asked questions

We have been in business since 2008 and have grown from serving our local community in New York City to a nationwide company.

We aim to have all US orders shipped the same business day, however 3-7 business days in transit.

Once despatched you will receive a tracking number via email for your order! It can take a few hours, sometimes 24 hours to show any kind of an update on the tracking link.

If no one is home at the time of delivery, and the driver deems the area safe to leave your package, it will be left in a safe location at the address. Be sure to check around the front of your home - especially behind bins/pot plants/fences and under doormats! We also recommend checking with your building management, and neighbors who may have collected this for you for safekeeping. Once you’ve scoped out all possible delivery locations with no luck finding your package after 10 business days, please get in touch with our Customer Experience team. Don’t panic, we’ll make sure your goodies are located one way or another!

If you've placed an order and received a cancellation email from us, we're sorry about that. This will usually be the case if the stock wasn't available when we came to process your order. Not to worry! Receiving a cancellation/refund notification email from us will confirm we've already gone ahead and issued you a refund for the out of stock item(s). The refund will appear back in your account used to make the original purchase in 3-5 business days, depending on your bank’s clearance times. In the meantime, check out our New Arrivals for something else you might fall in love with!

We ship from New York City, NY. All orders are fulfilled by USPS 3-7 day shipping service. Please be aware of delays and extra delivery times during COVID-19 and the holiday season.

We do not offer returns at this time, however, if you have any issues or questions about your order, please Contact Us and we will be more than happy to satisfy your concerns. In the unlikely event that your order has arrived damaged or defects, please Contact Us for return/exchange.